Basically no refunds will be made to your payment method. After a deposit has been completed, there is no way to reverse it. You must use your balance on orders from SubStore. In special cases, if you would like to get refund the remaining balance, you can ask for a refund to the payment gateway you want. We will refund to your payment gateway within 24-72 hrs. However, there is no way to get refund of Crypto payments.